Privacy Policy.

1. Who We Are

Lumenia Lab is a custom software development studio operating at lumenialab.com, based in Lahore, Pakistan. We build web applications, mobile apps, SaaS platforms, and AI-powered software for businesses worldwide.

This policy explains what personal data we collect when you visit our website or engage our services, how we use it, who we share it with, and what rights you have. We take privacy seriously and collect only what we genuinely need.

2. Information We Collect

We collect personal information only when you actively provide it to us. Casual visitors who browse the site without submitting any form are not tracked individually.

Contact form. When you fill out our contact form, we collect your name, email address, and the message you submit.

Newsletter sign-up. If you subscribe to our newsletter or blog updates, we collect your email address.

Client engagements. When you engage us for a project, we may collect your name, company name, billing address, and payment details as required to fulfil the contract and issue invoices.

3. How We Use Your Information

Your information is used only for the purposes listed below. We do not use it for advertising, profiling, or any purpose beyond what is described here.

Responding to enquiries. We use the information from your contact form to reply to your message and discuss your project.

Newsletters. If you subscribed, we use your email to send updates. You can unsubscribe at any time from any email we send.

Project delivery. For clients, we use your details to communicate about your project, issue invoices, and process payments.

We do not sell, rent, or trade your personal data with any third party for their own commercial purposes.

4. Cookies and Analytics

Our website uses minimal, privacy-respecting analytics to understand general traffic patterns such as which pages are visited and where visitors come from. This data is aggregated and is not linked to individual identities.

We do not use advertising cookies, retargeting pixels, or any form of cross-site tracking. You can disable cookies in your browser settings at any time without affecting your ability to use the site.

5. Data Storage and Third-Party Services

We use Supabase (supabase.com) to store contact form submissions and newsletter subscriptions. Supabase stores data on secure, encrypted cloud infrastructure. You can review Supabase's own privacy and security practices at their website.

Payments are processed through established third-party payment services such as bank transfer or Wise. We do not store card numbers or full banking details on our own systems.

Beyond the above, your data is not shared with any other third parties unless we are legally required to do so.

6. Data Retention

We retain contact form submissions and email addresses for as long as is reasonably necessary to respond to your enquiry and maintain business records, typically no longer than 3 years from your last contact with us.

Client project records including invoices and contracts are retained for 5 years to meet accounting and legal obligations. You may request deletion of personal data not subject to these legal retention requirements at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access. You can request a copy of the personal information we hold about you.

Correction. You can ask us to correct any inaccurate or incomplete information we hold.

Deletion. You can ask us to delete your personal data, subject to any legal retention requirements.

Unsubscribe. You can withdraw consent to receive newsletters at any time by clicking the unsubscribe link in any email we send.

To exercise any of these rights, email us at the address below. We will respond within 30 days.

8. Children

Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page reflects the most recent revision. Continued use of our website after an update constitutes acceptance of the revised policy. For material changes, we will notify active clients by email where possible.